Question 1

WHEN WILL MY ORDER SHIP?

Accepted Answer

Orders are shipped within 3 -10 business days of being received. Orders are shipped via USPS or UPS, dependng on the weight of the order & a tracking number is sent to the customer via email.

Question 2

CAN I TRACK MY ORDER?

Accepted Answer

Yes! Once you place your order a confirmation email is sent to you confirming your order, shipping address, & products ordered. Once your order is shipped, you will receve another email with all tracking information. Please allow up to 3-10 business days to recieve a tracking number email.

Question 3

WHERE DO YOU SHIP?

Accepted Answer

We currently ship to all 50 United States. At this time, we do not ship internationally, but are working to expand!

Question 4

WHAT IS YOUR REFUND POLICY?

Accepted Answer

We do not offer refunds for any of our products. If you are not satisfied with your purchase, please contact us via email & we will work with you to ensure customer satisfaction. Please note, any candle or wax melt that has been burned will not be eligible for exchange, refund, or credit. Please complete our contact form for all concerns.

Question 5

WHAT FORM OF PAYMENT DO YOU ACCEPT?

Accepted Answer

We accept all major debit/credit cards & PayPal.

Question 6

IS CUSTOMER SERVICE AVAILABLE?

Accepted Answer

Yes! Please send us an email via our contact form 24 hours a day, 7 days a week. Please allow 3-5 business days for a response.

Question 7

DO YOU OFFER SAMPLES OF YOUR CANDLE SCENTS?

Accepted Answer

Yes! Please see our Tealight Variety Packs!

Question 8

DO YOU OFFER WHOLESALE?

Accepted Answer

Yes! Please submit a Wholesale Application via our form here!

Question 9

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Accepted Answer

As our candles, tealights, & wax melts are made with pure soy wax, they have a long lasting shelf life. We recommend burning your candle within a year of purchase.   We recommend our Air Mists are discarded after a year from the date you recieved your item.

Question 10

CAN I REUSE MY CANDLE TIN/JAR?

Accepted Answer

Yes, as this is why we make our products in reusable candle tins & jars! You can clean the remaining wax out of the tin or jar by by adding warm water to the container, once there is only 1/4 cold wax left in the jar & wiping it out with cloth or napkin. Our tins & jars can be re-purposed to hold coins, a mini plant, small office supplies, and other creative ways.

FREQUENTLY ASKED QUESTIONS