FREQUENTLY ASKED QUESTIONS

Frequently asked questions

WHEN WILL MY ORDER SHIP?


Orders are shipped within 3 -10 business days of being received. Due to a recent influx of orders on our site starting June 2020, lead times may be a bit longer to recieve tracking number via email. Orders are shipped via USPS or UPS, dependng on the weight of the order & a tracking number is sent to the customer via email.




CAN I TRACK MY ORDER?


Yes! Once you place your order a confirmation email is sent to you confirming your order, shipping address, & products ordered. Once your order is shipped, you will receve another email with all tracking information. Please allow up to 15 business days to recieve a tracking number email, due to the recent influx of orders on our site as of June 2020.




WHERE DO YOU SHIP?


We currently ship to all 50 United States. At this time, we do not ship internationally, but are working to expand!




WHAT IS YOUR REFUND POLICY?


We do not offer refunds for any of our products. If you are not satisfied with your purchase, please contact us via email & we will work with you to ensure customer satisfaction. Please note, any candle or wax melt that has been burned will not be eligible for exchange, refund, or credit. Please complete our contact form for all concerns.




IS CUSTOMER SERVICE AVAILABLE?


Yes! Please send us an email via our contact form 24 hours a day, 7 days a week. Please allow 3-5 business days for a response.




CAN I REUSE MY CANDLE TIN/JAR?


Yes, as this is why we make our products in reusable candle tins & jars! You can clean the remaining wax out of the tin or jar by by adding warm water to the container, once there is only 1/4 cold wax left in the jar & wiping it out with cloth or napkin. Our tins & jars can be re-purposed to hold coins, a mini plant, small office supplies, and other creative ways.




WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?


As our candles, tealights, & wax melts are made with pure soy wax, they have a long lasting shelf life. We recommend burning your candle within a year of purchase. We recommend our Air Mists are dicarded after a year from the date you recieved your item.




DO YOU OFFER WHOLESALE?


Yes! Please submit a Wholesale Application via our form here!




DO YOU OFFER SAMPLES OF YOUR CANDLE SCENTS?


Yes! Please see our Tealight Variety Packs!




WHAT FORM OF PAYMENT DO YOU ACCEPT?


We accept all major debit/credit cards & PayPal.





© 2020 Nice Scent Candle Company, LLC